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For Clients

Delivery Policies

MANNA takes great pride in delivering your meals to your home in the most time and fuel efficient manner.

  • Your deliveries may come at different times each week. We cannot give you a specific delivery time.
  • Meals are delivered once a week.
  • Deliveries occur between 8am and 5pm.
  • Someone must be home to accept the meals. We cannot leave food outside of homes or in coolers.
  • If, for any reason, you need to cancel or reschedule your delivery, please contact us as soon as possible.
  • You can reschedule by calling at least 2 days prior to your delivery day.
  • Meals can be delivered to another address if it is set up at least 2 days prior to your delivery day.
    Rescheduled deliveries do not count as missed deliveries.

 

Your meals will stop if you miss:
  • Two deliveries during four weeks.
  • Six deliveries during six months.
  • If you miss a delivery, you can pick up your meals at MANNA but you must call to make arrangements before you come.

Questions or Changes? Call MANNA at 215-496-2662 and press extension 2.
Note: Drivers do not carry cash and cannot accept tips. Any money given to drivers will be treated as a donation to MANNA.

Holiday and Weather Emergencies

MANNA closes for major holidays. You will receive notice if we need to change your delivery day.

MANNA is Closed:

  • New Year’s Day (January 1)
  • President’s Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Columbus Day
  • The Friday after Thanksgiving
  • Christmas Eve (December 24)
  • Christmas Day (December 25)

 

Weather Emergencies

If heavy snow is expected, we will attempt to reschedule your regular deliveries to another day. On most snow days, our trucks are able to drive, but deliveries usually take longer and your meals may be brought later than usual so please be patient.

Storing Your Meals
  • All of the food that MANNA provides is pre-cooked and arrives frozen.
  • Keep as much of the food as you can in the freezer to prevent spoilage.
  • Meals can be taken out of the freezer and refrigerated to thaw the day before you want to eat them. If you choose to thaw the meals in this manner, the meals must be warmed up and eaten within 24 hours.
  • Quarts of soup are intended to be used for two meals. Thaw the soup in the refrigerator one to two days prior to heating or thaw in the microwave. Heat only the soup you intend to eat for that meal. Do not refreeze soup once it has been thawed or cooked; refrigerate leftovers.
  • You can store the milk, nutrition milkshakes, fruit cups, and condiments in your fridge.
  • Hot and cold cereals can be placed in your cabinet.
  • Once meals have been heated, any leftovers should be thrown away. If you need smaller portions, please call Nutrition & Client Services at extension 5.
  • Meals can be heated in a regular or standard oven or in a microwave. Do not use a toaster oven because this could start a fire.
  • The date on the label is an expiration date. Discard food when that date has passed.
  • Please call our Quality Assurance Department if your delivery has a meal with an expiration date that has already passed.
Your Weekly Meal Delivery

Each week, you will receive a delivery of seven days’ worth of meals. MANNA has a 6 week cycle menu which means you will get different meals each week. The MANNA menu is set and we cannot accomodate individual requests. Please refer to the Sample Menu on the next page as a guide on how to eat the meals to guarantee a well-balanced diet daily.

Each delivery includes 21 total meals (7 breakfasts, 7 lunches, 7 dinners) and 1 dessert to be portioned out for the week.

If you require fewer meals, MANNA offers a supplemental menu that consists of 7 dinner entrees per week only.

MANNA offers 11 different dietary modifications to ensure that the meals sent to our clients are specific to each individual’s nutritional needs. We are able to combine up to three modifications for each client. Unfortunately we cannot accommodate food allergies.

  • Kidney Friendly: low potassium, low phosphorus, low sodium
  • Diabetic/Heart Healthy: carbohydrate and sodium controlled
  • Low Lactose: low in dairy
  • GI Friendly: low fiber and mild spice
  • No Pork
  • No Beef
  • No Seafood
  • Mechanical Soft: easy to chew and swallow
  • Pureed
  • High Calorie/High Protein: includes additional healthy snack
  • Children’s Menu

MANNA does not include beverages with your meals. We send only 2% milk, or nutrition milkshakes that accompany your breakfast cereal. In order to get more nutrients into your diet, we recommend one serving of 100% fruit juice and two servings of low fat milk in addition to water daily. Try to avoid sugary drinks like soda, iced tea, fruit punches, lemonade, and sports drinks.

Sample Menu

Heating Instructions

Tasty Dinner Meals

    For all meals, cooking times may vary. These are suggested cooking times. The internal temperature of all food should reach 165°F. Do not use a toaster oven to heat any of our meals.

  • THAWED
    • Preheating Instructions:
      • Remove condiments.
      • Lift plastic film off corner of meal container.
    • In the Microwave:
      • Heat meal tray for three minutes.
      • Stir, then continue heating for another two minutes.
    • In a Standard Oven:
      • Heat at 350° for 10 minutes.
      • Stir, then continue to heat for another 5 – 10 minutes.

 

  • FROZEN
    • Preheating Instructions:
      • Remove condiments.
      • Lift plastic film off corner of meal container.
    • In the Microwave:
      • Heat meal tray for four minutes
      • Stir, then continue heating for another three minutes.
    • In a Standard Oven:
      • Heat at 350° for 40 – 45 minutes.

 

Our Homemade Soups

    Each soup container provides two servings of soup to be eaten on two different days. Do not refreeze soup once it has been thawed or cooked. Refrigerate any leftovers and eat within two days.

  • THAWED
    • Preheating Instructions:
      • Remove lid from soup container.
    • In the Microwave:
      • Heat on high for five to seven minutes, or until bubbling.
    • On the Stovetop:
      • Place soup in a pot and heat on the stove at medium temperature
      • Stir occasionally and heat until bubbling.

 

  • FROZEN
    • Preheating Instructions:
      • Remove lid from soup container.
    • In the Microwave:
      • Heat on high for 12 minutes, stirring every 4 minutes.
    • On the Stovetop:
      • Place soup in a pot and heat on the stove at medium temperature.
      • Stir occasionally and heat until bubbling.

 

Healthy Sandwiches

    Some of MANNA’s sandwiches do not need to be heated and can be thawed in the refrigerator the day before eating. For the sandwiches that should be warmed, follow the instructions below.

  • THAWED
    • Preheating Instructions:
      • Remove sandwich from bag before heating.
    • In the Microwave:
      • Remove bread and place contents on microwave-safe plate or container.
      • Heat contents for 2 ½ minutes or until warm.
    • In a Standard Oven:
      • Remove bread and place contents on oven-safe tray.
      • Heat at 325° for 7 – 10 minutes or until warm.

 

  • FROZEN
    • Preheating Instructions:
      • Remove sandwich from bag
        before heating.
    • In the Microwave:
      • Wrap sandwich in a paper towel to help keep moist.
      • Heat sandwich for 30 seconds, then remove bread.
      • Heat contents on high for 2 ½
        minutes or until warm.
    • In a Standard Oven:
      • Wrap in foil to help keep moist.
      • Heat for 2 – 3 minutes, then remove bread
      • Heat at 325° for 25 minutes or until warm

 

Breakfast Meals

    Some breakfast sandwiches do not need to be heated and can be thawed in the refrigerator the day before eating. For any breakfast sandwich or wrap that should eaten warmed up, see above.

  • THAWED
    • Preheating Instructions:
      • Remove condiments
      • Lift plastic film off corner of meal container.
    • In the Microwave:
      • Heat meal tray for one to two minutes, or until hot.
    • In a Standard Oven:
      • Heat at 350° for 10 – 15 minutes.
      • If desired, remove fruit half way through heating.

 

  • FROZEN
    • Preheating Instructions:
      • Remove condiments
      • Lift plastic film off corner of meal container.
    • In the Microwave:
      • Heat meal tray for two minutes.
      • If desired, remove fruit.
      • Stir and heat for two more minutes, or until hot.
    • In a Standard Oven:
      • Heat at 325° for 20 – 25 minutes.
      • If desired, remove fruit half way through heating.
Food Seasoning

Keep MANNA’s meals healthy by using these herbs and spices to add flavor to your food without adding salt.

  • Basil: Fish, lamb, lean ground meats, stews, salads, soups
  • Cinnamon: Fruits (especially apples), breads
  • Dill: Sauces, soups, tomatoes, cabbage, carrots, cauliflower, green beans, cucumbers, potatoes, salads, macaroni, lean beef, lamb, chicken, fish
  • Garlic cloves or powder (not garlic salt): Lean meats, fish, soups, salads, vegetables, tomatoes, potatoes
  • Ginger root or ground ginger: Chicken, fruits, rice
  • Lemon juice: Lean meats, fish, poultry, salads, vegetables
  • Nutmeg: Fruits, potatoes, chicken, fish, lean meats, toast, veal, low fat pudding
  • Onion, fresh or powder (not onion salt): Lean meats, stews, vegetables, salads, soups
  • Parsley: Lean meats, fish, soups, salads, sauces, vegetables
  • Rosemary: Chicken, meatloaf, lean beef, lean pork, sauces, stuffing, potatoes, peas, lima beans, rice or pasta
  • Sage: Lean meats, stews, biscuits, tomatoes, green beans, fish, lima beans, onions, lean pork, rice or pasta
  • Savory: Salads, lean pork, lean ground meats, soups, green beans, squash, tomatoes, lima beans
  • Thyme: Lean meats, lean pork and chicken, sauces, soups, peas, onions, tomatoes, salads
  • Vinegar (cider, red wine, or balsamic): Salads, vegetables, sauces
National Nutrition Guidelines

MyPlate is a guide for a healthy eating lifestyle. What you eat and drink matters and the correct combination can lead to a lifetime of health.

Focus on making healthy choices.

  • Each day, choose foods from all five food groups including fruits, vegetables, grains, protein foods, and dairy
  • Eat the correct amount of calories daily based on your age, sex, height, weight, and physical activity level

 

Choose a daily eating lifestyle that is low in saturated fat, sodium, and added sugars.

  • Read the Nutrition Facts label and the ingredient lists to know what’s in the foods you are eating
  • Eating foods that are low in saturated fat, sodium, and added sugars can help to prevent weight gain and obesity and reduce your risk of high blood pressure and diabetes

 

Make small changes over time to lead towards a lifelong healthy lifestyle.

  • Fill half your plate with fruits and vegetables. Get a good variety of both
  • Make most of your grains whole grains
  • Switch to low-fat or fat-free dairy
  • Vary your protein options and stick to lean proteins including vegetable protein
  • Eat healthy portion sizes

 

Visit www.choosemyplate.gov for more information and healthy eating tips as well as helpful online tools.

Recertification

Every few months you will go through a recertification process. A Nutrition & Client Services representative will contact you to get an update on your nutritional status as well as updated medical information from your medical care provider. We use this information to make necessary adjustments to your service as well as to determine if you qualify for additional time.

Client Agreements

To review a copy of MANNA’s Client Agreements, please click here.

Notice of Privacy Practices

To see MANNA’s Notice of Privacy Practices, click here.

Aviso de Prácticas de Privacidad

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