An Operational Update

March 31, 2020

Dear Friends,

We are so grateful for the outpouring of support we have received over the last few weeks, and are appreciative of your understanding as we work to be able to safely maintain our operations.

We are closely following local, state, and federal guidelines and are adapting each and every day to ensure the safety of our clients, volunteers, and staff.

We are continuing our “No Contact” client meal deliveries, and all client deliveries are proceeding on our normal schedule. We will also continue with our new hours of operation: Tuesday – Friday, opening at 7am and closing at 5pm.

We have made several changes to our operations and I wanted to outline them for you:

  • MANNA’s volunteer drivers will not enter MANNA’s facility during pickup. Instead, our Distribution team bring the client deliveries, as well as gloves, directly to their vehicles.
  • We are eliminating our 8am – 11am and 11am – 2pm volunteer shifts to allow us to best enforce social distancing in our kitchen. Remaining shifts have a hard cap at 15 volunteers per shift, to allow our chefs to space out volunteer tasks.
  • We have instituted a pre-shift questionnaire in VolunteerHub, and all volunteers must register at No walk-in volunteers are allowed. 

If you are looking for a way to help from home, I invite you to make a donation to support our efforts.

From the whole MANNA team – thank you so much.

Best Regards,

The Latest Update from MANNA

March 24, 2020

Dear Friends,

We are strengthened by your incredible support over the last few weeks – your volunteer hours, donations, and social media love are helping us navigate this ever-changing time. Thank you so much.

Last Thursday, I was honored to be asked by the City of Philadelphia to represent the extraordinary community of non-profits in Philadelphia and speak about the importance of supporting our neighbors during this crisis. We were thrilled that city officials repeated that MANNA is an essential service provider and MANNA staff and volunteers are essential personnel.

I wanted to take this opportunity to update you on MANNA’s operations:

All client deliveries are proceeding as scheduled. Client deliveries take place Tuesday – Friday, and MANNA clients receive one delivery of 21 meals per week per client. We are continuing our “No Contact” deliveries for the safety of our clients and drivers. All clients also received their shelf-stable emergency meal box of one week’s worth of meals.

Until further notice, MANNA will be closed on Mondays. This will have no impact on our client deliver schedule, and will allow us to take further precautions in keep our staff and volunteers safe and healthy. We will continue our Tuesday through Friday volunteer shifts – though as previously announced, our evening volunteer shifts are eliminated until further notice. We appreciate your understanding of our evolving needs and schedule.

Though we are limiting the number of volunteers allowed in the kitchen at one time, we are inviting volunteers who are feeling healthy and not considered especially high risk by the CDC, to join us in the kitchen or on a delivery shift. Available shifts can be viewed at, or give us a call at (215) 496-2662 x3.

MANNA was founded thirty years ago in the height of the HIV/AIDS crisis here in Philadelphia. A group of dedicated, passionate volunteers came together in a time of incredible fear and uncertainty. Coming together in a crisis is exactly what brought MANNA to life, and is exactly what will get us through this.

If you are looking for a way to help from home, I invite you to make a donation to support our efforts.

I thank you again for your support.

Best Regards,

Sue Daugherty, RDN LDN


An Update on MANNA’s Operations

Dear Friends,

Thank you so much for your incredible support of MANNA over the last several weeks. We will be providing frequent updates on our programs and operations in the coming days and weeks, and I wanted to share a few with you immediately.

  • MANNA is an essential service provider. We will be open, and currently continuing to deliver 21 meals a week to our clients. The entire MANNA staff is still producing meals to be delivered.
  • Each of our clients has received one week’s worth of shelf-stable meals in addition to their normal meal delivery. Therefore, each client has two weeks’ worth of meals on hand at any given time.
  • We have adjusted our operating hours. MANNA will now be open from 7am – 5pm, Monday to Friday. Until further notice, all evening and Saturday volunteer shifts are eliminated.
  • We are working to minimize person-to-person interaction for our clients. Our Distribution team is working hard to keep our clients safe during meal delivery. MANNA staff and volunteer drivers will be following social distancing guidelines.

If you are feeling healthy and not considered especially high risk by the CDC, we invite you to join us in the kitchen or on a delivery shift. Available shifts can be viewed at, or give us a call at (215) 496-2662 x3.

For the last 30 years, MANNA has felt incredibly championed by our Philadelphia-area community – and we are certainly feeling your support during this time of uncertainty. We so appreciate everyone who has reached out to help, volunteered, and donated to our operations.

I thank you again for your support and will be in touch in the coming days.

Best Regards,

Sue Daugherty, RDN, LDN